Remote connections between Chromebooks is a rare capability, especially with cloud-based providers. In attended mode, support providers can use pointers to help guide users through solving their problems or train them how to use new tools. With TeamViewer, technical support or help desk personnel can remotely access Chromebooks from a PC, Mac, or mobile device to see what’s happening both while it’s attended in use or unattended without an active user. Providing support to Chromebooks has never been the platform’s strong suit, especially remotely. There simply hasn’t been much of a need. Until now, the Chromebook’s primary use case was in schools, where devices tended not to leave the building and there were plenty of adults to monitor usage and help when problems came up.īut now that Chromebooks are more widely used at home for distance learning and in business settings, IT departments are seeing the need to support not only their investment in Chromebooks but also their networks. After all, Chrome OS is still an unfamiliar operating system to many - not to mention all the challenges that inherently come with working remotely.
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